Responder Assurance - Setup

• Overview
• Creating Response Assurance Alert
• Editing Response Assurance Alert
• Deleting Response Assurance Alert

Overview

Responder Assurance is a tool which helps you confirm that there is always someone online and available to support your community, wherever they raise alerts. 

The SafeZone system will monitor responder logins, at 10-minute intervals, in nominated region groups and note when there is no one able to manage an alert if it were to be raised in that area.

Example 1 - Higher Education:

Your organization has 3 geographically dispersed campuses which may even be based in another country. If in one of those campuses, there are no responders able to manage duress alerts, a local escalation team can be automatically informed.

Example 2 - Healthcare:

You have security or Police teams managing your hospitals and a separate response protocol for your community workers. If any of the hospitals, or the community health teams, do not have someone ready to receive a duress alert. Appropriate management can be automatically informed.

The above works in addition to any alert escalation workflows which are in place to automatically forward alerts if they are not responded to in a defined time. You can find more information on alert escalation here: Workflows - Alert Based

Creating Response Assurance Alert

To create a response assurance alert:

1. Go to Admin - Response Assurance - Alert Monitoring and click the "Create Response Assurance Alert" button at the top right of the page to open a pop-up form.
2. Add an "Event Name" - a unique name for the event which is easily recognizable by operators
3. Select each "Alert Type" you would like to be able to be monitored, e.g.
   • Duress (Red button)
   • First Aid (Green button)
   • Help (Blue button)
   • Check-in (Timer escalation due to timeout or fall)
   • Incident (Yellow drag dispatch icon)
   • Ambulance (Needs "Calls to emergency services should also raise alerts" checked in Global Settings - Ambulance Call Settings)
   • Police (Needs "Calls to emergency services should also raise alerts" checked in Global Settings - Police Call Settings)
   • Responder Duress
4. Select any user groups that should be able to be monitored
5. Select any region groups where you need to assure a response
6. NOTE: The Responder Application is auto-set as OmniGuard
7. Select any schedule you would like to apply where the checks will take place (e.g. out of hours)
8. In the "Trigger Threshold" set the minimum number of responders who should be online.
9. Select the checkbox to enable and click "Save" to confirm or "Cancel" to go back to the previous screen.

Editing Response Assurance Alert

If you would like to edit an existing response, event:

1. Go to Admin - Response Assurance - Alert Monitoring and select the event from the list you would like to edit by clicking on the Event Name.
2. In the pop-up window, make changes required (see above for detail on options) and click "Save" to confirm or "Cancel" to go back to the previous screen.

Deleting Response Assurance Alert

If you would like to edit an existing response, event:

1. Go to Admin - Response Assurance - Alert Monitoring and select the event from the list you would like to edit by clicking on the Event Name.
2. In the pop-up window, click the red "Delete" button at the bottom left of the window.