Editing user permissions

Once the user has been created and registered, Command admins can assign permissions to the users. For instructions on how to create and edit a user, please see the guide on How to register a user and Editing a user's details.

Note: there is no need to save when changing a user's permissions as settings are applied and saved automatically.

SafeZone users

The only permission setting for a SafeZone user allows you to enable/disable them from raising alerts.

To enable/disable the user from raising alerts in the SafeZone app, tick/untick the checkbox for Raise alerts.

OmniGuard/Command Users

The settings below describe how to configure permissions settings for Command users

To configure permission settings, click on Admin -> Users -> User List and select a Command user from the list.

On the right side of the screen will be the Permissions settings. Checking and unchecking boxes will enable/disable the features for the user.

SafeZone Administrator

The SafeZone Administrator option is an overarching permission which enables access to all SafeZone Command and OmniGuard menus. The user still requires appropriate text boxes to be selected in the Notification Administrator and Alert Administrator menus.

Raise Alerts (only permission available for SafeZone only users)

When Raise Alerts is enabled it allows the user to raise an alert through the SafeZone App.

View User Records

When View User Records is enabled, this option grants the user access to the Admin –> Users menu where they are able to:

• View the User List and search for users
• View a profile from the User List

People with this access are not able to do the following without the SafeZone Administrator checkbox being selected:

• Amend User Profiles / Permissions
• Register Users
• View User Groups
• Conduct Pre-registrations

View Notification History

When View Notification History is selected, users are able to see the History tab in SafeZone command. This tab allows the user to:

• View Recent Alerts
• View Alert History
• View Asset Heatmaps
• View Previous Check-ins
• View Historical Check-in Heatmaps
• View Previous Notifications

Important: to view the notification history, a user must be allowed to View User Records and have that permission box checked.

Notification Administrator

The Notification Administrator menu allows you to configure the communication permissions between SafeZone Command and SafeZone App users. Selecting the Notification Administrator checkbox grants that user access to all menus related to notifications. Specifically, the Notification Administrator can:

• Create new and amend existing notification templates in the Admin -> Notifications -> Templates and Template Categories menus
• Send notifications to SafeZone App users through the Notify tab. The administrator can send notifications from existing templates or create a new blank message.
• Send Notifications to a Muster List (Created in the Check-ins tab)
• Send 1 to 1 messages to individual checked-in users via the Live and Check-ins tabs

Send adhoc messages and templates

This checkbox enables fewer features than the Notification Administrator. The Admin tab is no longer available to create and amend templates. Features that are enabled through the checkbox are:

• Send notifications to SafeZone App users through the Notify tab. The administrator can send notifications from existing templates or create a new blank message.
• Send Notifications to a Muster List (Created in the Check-ins tab)
• Send 1 to 1 messages to individual checked-in users via the Live and Check-ins tabs

Send templates only

Users who have this checkbox selected have limited notification capability. Specifically, they can:

• Send notifications based on existing templates
• Send Notifications to a Muster List (Created in the Check-ins tab)
• Send 1 to 1 messages to individual checked-in users via the Live and Check-ins tabs

Cannot send notifications

When Cannot send notifications is checked, the user is not able to interact via text with a SafeZone App user from the Command. They are, however, able to call the SafeZone app user via the OmniGuard App.

Alert Administrator

The Alert Administrator section controls the number of features which are available to OmniGuard users in responding to an alert.

The Alert administrator can has the ability to:

• Acknowledge Alerts;
• Resolve (or Cancel) Alerts;
• Restore Alerts which have been cancelled in the last 24 hours;
• View the History of Alerts and playback events;
• Raise an alert through the SafeZone Command interface by dragging a dispatch icon onto the map on the Live tab;

The remaining four checkboxes can be mixed and matched as required:

Acknowledge Alerts - Allows an OmniGuard and Command user to acknowledge alerts from SafeZone

Resolve Alerts - Allows a user to resolve an alert from SafeZone and provide a reason for resolution

Restore Alerts - Allows a user to re-instate a resolved alert as long as it is less than 24 hours old

Alert History - Allows a user to playback an event in detail, showing a trace, on a map of where the alert happened and the movements the raiser and responders.

Asset Administrator

The Asset Administrator checkbox allows a user to register Vehicles and view the vehicles and buses which are registered in the system via the Admin –> Zone Configuration menu.

Asset Administrators are able to also change the type of registered asset, from Vehicle to Bus and vice-versa (Note: Vehicles are only visible to OmniGuard / Command Users, Buses are visible to all SafeZone App users).

Important: Vehicles can only be added by SafeZone Administrators

The Asset Administrator is also able to upload new overlay maps which can show bus routes, stops and other useful information.

Asset Administrators also have the ability to view the asset history in the History tab for:

• Asset History Playback
• Asset Heatmap

Asset History

Command users with the ability to view Asset History are only able to see the Asset History Playback and Asset Heatmap in the History tab

Check-in Administrator

The Check-in Administrator allows a user to Capture Muster Lists on the Check-Ins tab. The user also has the ability to view the history of check-ins in the History tab.

Check-in History

Command users with the ability to view Check-in History are able to see the Check-in History and Check-In Heatmap in the History tab.

Message Administrator

The Message Administrator is a placeholder for a future feature in SafeZone.