This guide is for sending out notifications from templates which have been created in Admin -> Notifications -> Templates. If you want to learn how to create these templates, please see the guide on Notification Templates.
This guide is broken down into two sections for Command users who have different permissions set up in their account:
For instructions on how to set up a user's permissions, please see the guide on Editing user permissions
Send adhoc messages and templates
To send a templated notification, click on Notify. The screenshot below is an example of what you may have set up in your site.
Select a template to send by clicking on the template from the list. The sections of the notification message are pre-filled automatically from the template for you to start editing for broadcasting to the users.
(add border to screenshot below)
The "Select notification groups" will automatically select the groups from the template however you can add additional groups by ticking on the boxes next to their names.
From here, the steps are the same as Send a Notification.
NB: It is not possible to change to the Simple View when using the Notification Template.
To modify the template click on Open in template editor to bring up the template editor page. For instructions on how to edit the template, please see the guide on Notification Templates.
Send templates only
Users set up with the "Send templates only" permission can only send notification templates that have been preset with:
- The user groups already added;
- The notification message already defined;
- No substitution tags added in;
This means that the templates that the users can send must be ready to go at the click of a button without the user making any modifications to the template.
To send a templated notification, click on Notify.
The templates available to the user will need satisfy all 3 conditions above:
Click on a template to send and it will bring up the message summary window as shown below
Click on Send to send the message. A progress report will appear showing you the progress of the alert being sent. You can also access the progress report (non-updating) by going to the Notifications History