Responding to alerts in OmniGuard

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Once you have viewed the alert in OmniGuard, you can then acknowledge the alert which lets the SafeZone user know that someone has seen the alert and will respond.

There are several ways to communicate with a user once an alert has been raised:

• Two-Way Message
• Phone call

Two Way Messaging

To set up Two Way Messaging, please see the guide for Global Settings - Two Way Messaging Settings

If your site does have Two Way Messaging set up, you will be able to chat with the alert raiser by tapping on Contact.

This will allow you to securely message the SafeZone user through the app. This is handy for situations where the user may not be able to talk as they are in a risky situation or for users who are hearing/speech impaired.

The SafeZone user can tap on the chat button in SafeZone to start the Two Way chat on their end.

In OmniGuard, the chat conversation, any photos and any alert updates will appear. Multiple users from the response team can chat with the end-user to assist with their issue. If a situation requires a control room operator and a responder on OmniGuard (or even multiple responders on OmniGuard) all those users are able to chat with the end-user to provide assistance.

To send a message in Command, type the message into the text box and tap on the Send button.

Users can continue to use the chat feature until the alert has been resolved.

Phone call

If your site does not have Two-Way Messaging set-up, tapping on the Contact button will place a phone call to the user.

If your site has Two-Way Messaging set-up, tap on the Phone button in the chat window to place a phone call to the user.