Region Groups - Overview

Through Region Groups organisations have the following options:

• Group regions based on their geographical location;
  Example 1: An organisation has offices/sites in London and Madrid.
  The regions in London can be grouped under a London Region Group.
  The regions in Madrid can be grouped under a Madrid Region Group.
  
  
• Assign responders to the region group to receive alerts;
  Example 2: The organisation has 2 response teams - 1 in London and 1 in Madrid.
  The team in London should only see the alerts raised by SafeZone users in regions in London.
  The team in Madrid should only see the alerts raised by SafeZone users in regions in Madrid.
  For instructions on how to assign users to a region group, please see the steps on adding users to a region group
  
  
• Customise the SafeZone app interface when users are within any of the regions in the region group;
  Example 3: David, an employee of the organisation, works mainly in the London office. At times he is required to work in the Madrid office. When he is working in London, the SafeZone buttons are programmed to the organisation's London security response team. When he travels to Madrid and steps inside a region in the Madrid Region Group, SafeZone automatically re-programs the buttons to the organisation's Madrid security response team.
  SafeZone automatically programs the "Call <emergency services number>" button to the country's emergency services number when he steps into the country's borders.
  For instructions on how to configure the SafeZone buttons in region groups, please see the guide on Region Groups - Help Call, First Aid Call and Duress Call Settings
  
  
• Configure alert escalation rules if alerts are not acknowledged;
  Example 4: While working in the Madrid office, David requires First Aid assistance. He presses the First Aid button. After 30 seconds there is no acknowledgement of the alert from the Madrid first response team. The alert is then escalated to the Madrid security management team. After 30 seconds there is still no acknowledgement of the alert from the Madrid security management team. The alert is then escalated to the London security response team and so on.
  For instructions on how to configure the region group alert escalations, please see the guide on Region Groups - Alert Escalation
  
  
• Create hidden regions if you want to make a region (or a group of regions) visible to certain users in the SafeZone app and hidden from the rest.
  Example 5: The organisation's London offices have a secure site that only the management team know about. The secure site has a region in SafeZone with its visibility restricted to the management team and a special security response team. John, the CEO, is working from the secure site and can raise alerts from SafeZone which are visible to the special security response team. David is unable to see that region in SafeZone and is unable to raise alerts from that secure site.
  For instructions on how to create hidden regions, please see the steps on region group visibility

To view the Region Groups, click on Admin -> Zone Configuration -> Region Groups (the screenshot below is for illustration purposes)

Here you can see the list of Region Groups in your site (there may be none). SafeZone automatically organises them in alphanumeric order. If you wish to keep important groups at the top you can add a "." in front of the name - these groups can be used for escalation workflows.
Any region groups with a visibility setting applied will display as shown in the example above.

Once the Region Groups have been created and Regions have been added to them, you can view them by opening the Regions menu in the menu bar.

Region groups can have multiple regions assigned to them or can have none if they are to be used for Alert Escalation Workflows.
For instructions on how to create Alert Escalation Workflows, please see the guides on Global Settings - Alert Escalation Workflow and Region Groups - Alert Escalation

To create a new region group, click on Create New Group

To edit an existing region group, click on the group name to go to the Region Group editor page