Region Groups - Creating and Editing a Region Group

By default, a Region Group will inherit settings from the Global Settings area however it may be necessary to configure certain region groups to have different settings for their Time Zone, different behaviour for each of the buttons on the SafeZone app, group members and different escalation rules.
In the steps below, we will create a region group for UK - Scotland which will have its own information settings and phone numbers to dial a number in the UK.

To create a new Region Group:

1. Click on Admin -> Zone Configuration -> Region Groups -> Create New Group
   
   
2. Enter the name for the Region Group in the Name field.
3. Click on Save to create the Region Group, otherwise click on Cancel to go back to the Region Groups page.
4. After clicking on Save the Region Group Editor page appears
   In the screenshot example provided above, the SafeZone site is configured for an Australian organisation that has its Time Zone set to Sydney, Australia. 
   
5. If you need to delete the Region Group, click on Delete Group
   
   
6. The Delete Region Group warning will appear asking if you are sure you want to delete the region group
   
   Note: It is only possible to delete the Region Group if it does not have regions and floors assigned to it. If you try to delete a region group with regions and floors assigned to it an error message will appear.
   
   
7. If you are sure you wish to delete the region group, click on Delete Group to delete the group and close the editor menu (it is not possible to revert back once deleted), otherwise click on Cancel to cancel.

We now would like to configure the Region Group for "UK - Scotland" to have its own:

• Time Zone settings;
• Information button settings;
• Button behaviour;
• Alert Escalation rules;
• Regions;
• Region group visibility;
• Users;

In the top left of the Region Group Editor page, we can see the current settings of the Region group. Clicking on the links for Information Settings, Help Call Settings, First Aid Call Settings or Duress Call Settings will display the current settings for the buttons in the SafeZone app.

As per the screenshot above, if a user taps on the Help button when they're in Scotland, the SafeZone App will dial a number in Australia. If your organisation has a response team in Scotland, it would be more appropriate for that user to dial the local Scotland team than to have their call re-directed to Australia. The region group editor allows you to configure the Information button on the user's device to direct them to a page in Scotland.

To configure the Region Group settings:

Region Group Name and Time Zone

1. Click on Edit to open up the Region Group Editor
   
2. If you need to edit the region group name, type in the name of the group under Region Group Name.
3. Select the correct time zone from the Time Zone drop-down (Europe/London in this example)
   
4. The time zone setting should reflect the region's correct time zone
   
5. If you need to configure other settings, please continue reading the steps below;
6. If you do not need to configure other settings and wish to save, click on Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.

Information Settings

You can configure the Information Settings to allow the SafeZone and OmniGuard app to direct the users to region-specific webpages that would be more appropriate for their location. The website URL for the SafeZone app can be a different website URL to the OmniGuard app if end-users are meant to be directed to a different page to security responders.

To configure the URLs:

1. Enter the URL in the SafeZone URL field (the URLs in the screenshot below are for illustration purposes only);
2. Enter the URL in the OmniGuard URL field (can be the same as the SafeZone URL);
   
3. The  warning will appear alerting you that the settings configured here are different from the Global Settings page. 
4. If you need to configure other settings, please continue reading the steps below;
5. If you do not need to configure other settings and wish to save, click on Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.

Help Call, First Aid Call and Duress Call Settings

Configuring the call settings buttons is covered in Region Groups - Help, First Aid and Duress Call Settings.

Regions

In the top-right, you can assign which regions are going to be in this region group. A region can only be assigned to one region group (the screenshot below is for illustration purposes only)

As per the screenshot above, regions such as:

• Dublin is assigned to the IE - Ireland
• Hong Kong is assigned to the HK - Hong Kong Region Group
• Indonesia is assigned to the ID - Indonesia Region Group.

Edinburgh currently isn't assigned a Region Group. To add it to the UK - Scotland Region Group:

1. Tick the check-box next to Edinburgh
   
   
2. If you need to edit the Edinburgh region, tap on the  button to go to the Region Editor page.
3. If you need to configure other settings, please continue reading the steps below;
4. Once you have selected the Regions to go into the Region Group, your changes are automatically saved;

Region Group Visibility

Configuring Region Group Visibility allows users in a user group to see the regions in that region group, raise alerts, check-in and access other region-based functionality. By default, any region group you create will be visible to all user groups.

Important: This feature will only work when User Groups have been set up.
For instructions on how to create User Groups, please see the guide on User Groups

To configure the visibility of the region group:

1. Click on Edit
   
2. Click on the drop-down menu to display the list of user groups you have set up. 
   
3. Select the appropriate user group (Scotland in this example) then click on Save Changes, otherwise click on Discard Changes to discard your changes.
4. Once saved, the setting will show that you have select the user group to have visibility to this region group
   
5. On the Region Groups list, any region group with visibility enabled will display the message as per the screenshot below.
   

Alert Escalation

Configuring Region group-specific Alert escalation rules are covered in Region Groups - Alert Escalation.

Users

The Region Groups Users list works in a similar way to the User List with the difference being that it allows you to specify which OmniGuard/Command users will receive alerts from regions in this region group. As this Region Group is for Scotland, it would be better if OmniGuard/Command users in Scotland were assigned to the group rather than OmniGuard/Command users from Australia.

To modify the users in the Region Group:

1. Tick/untick the check-box(es) next to the users' names to add/remove the responders from the region group;
2. Clicking on an email address will allow you to edit a user's details;
3. The Search field allows you to search for a user in the list of users in your site. Command will start the search with partial words entered.
4. Clicking on allows you to only show users in the group
5. Clicking on  allows you to export the list to an Excel spreadsheet.
6. The Rows per page drop-down allows you to specify how many rows you would like to display at a time. The default is 10 Rows however you can choose to display 25, 50 or 100 rows at a time.
7. Clicking on Previous/Next allows you to change to the previous/next page of users.
8. Once you have selected the users to go into the Region Group, your changes are automatically saved;