In the steps below, we will create a region group for UK - Scotland which will have its own information settings and phone numbers to dial a number in the UK.
To create a new Region Group:
- Click on Admin -> Zone Configuration -> Region Groups -> Create New Group
- Enter in the name for the Region Group in the Name field.
- Click on Save to create the Region Group, otherwise click on Cancel to go back to the Region Groups page.
- After clicking on Save the Region Group Editor page appears
By default, a Region Group will inherit settings from the Global Settings area however it may be necessary to configure certain region groups to have different settings for their Time Zone, different behaviour for each of the buttons on the SafeZone app, group members and different escalation rules.
The Region Group editor is broken down into the following sections:
- Region Group Name and Time Zone;
- Information Settings;
- Help, First Aid and Duress Call Settings;
- Region Group Visibility;
- Alert Escalation;
In the screenshot example provided above, the SafeZone site is an Australian site which has its Time Zone set for Sydney Australia. We now would like to configure a Region Group for UK - Scotland which will need its own Time Zone settings, button behaviour and Alert Escalation rules otherwise response teams based in Australia (and possibly other international regions) will receive alerts from SafeZone users in Scotland.
In the steps below, we will go through and configure the "UK - Scotland" Region group to have it set to localised settings and response groups.
In the top left of the Region Group Editor page, we can see the current settings of the Region group. Clicking on Information Settings, Help Call Settings, First Aid Call Settings or Duress Call Settings will display the settings for the buttons in the SafeZone app.
As you can see from the screenshot above, if a user taps on Help, First Aid or Duress when they're in Scotland, their phone will dial a number in Australia. If your organisation has a response team in Scotland, it would be more appropriate for that user to dial the local Scotland team than to have their call re-directed to Australia. The region group configuration allows you to configure the Information button on the user's device to direct them to a page in Scotland.
To configure the Region Group settings:
Region Group Name and Time Zone
- Click on Edit to open up the Region Group Editor
- To edit the region group name, type in the name of the group under Region Group Name.
- Select the correct time zone from the Time Zone drop-down
You can configure the Information Settings to allow the SafeZone and OmniGuard app to direct the users to region-specific webpages that would be more appropriate for their location. The website URL for the SafeZone app can be a different website URL to the OmniGuard app if end-users are meant to be directed to a different page to security responders.
Enter in the URLs under SafeZone Url and OmniGuard Url (the URLs in the screenshot are examples only). The warning will appear alerting you that the settings configured here are different from the Global Settings page. Settings overridden will also appear if changes are made to the Help Call Settings, First Aid Call Settings and Duress Call Settings.
Help Call, First Aid Call and Duress Call Settings
Configuring the call settings buttons is covered in Region Groups - Help Call, First Aid Call and Duress Call Settings.
In the top-right, you can assign which regions are going to be in this region group. A region can only be assigned to one region group.
You can see from the screenshot above that regions such as Adelaide are assigned to the AU - Adelaide Region Group, Hong Kong assigned to the HK - Hong Kong Region Group and Indonesia is assigned to the ID - Indonesia team Region Group. Edinburgh currently isn't assigned a Region Group - to add it to the UK - Scotland Region Group tick the check-box next to Edinburgh.
You can edit the region by tapping on the button to go to the Region Editor page.
Region Group Visibility
Configuring Region Group Visibility allows users in a user group to see the regions in that region group, raise alerts, check-in and access other region-based functionality. By default, any region group you create will be visible to all user groups.
To configure the visibility of the region group for a user group:
- Click on Edit
- Click on the drop-down menu to display the list of user groups you have set up.
- Select the appropriate user group (Scotland in this example) then click on Save Changes, otherwise click on Discard Changes to discard your changes.
Once saved, the setting will show that you have select the user group to have visibility to this region group
On the Region Groups list, any region group with visibility enabled will display a message to say that "SafeZone App visibility is restricted" as per the screenshot below.
Configuring Region group-specific Alert escalation rules is covered in Region Groups - Alert Escalation.
The Users area allows you to specify which users will be receiving alerts from this region. Using the above example, it would be better if users in Edinburgh were assigned to the group rather than users from Australia so they can respond to alerts in their region.
Clicking on Previous and Next allows you to change to the previous/next page of users.
Clicking on Export allows you to export the list to an Excel spreadsheet.
Clicking on Filter allows you to only show users in the group once you click on the Only show users in the <Region Group name> group.
If you have a large list of users, you can specify how many rows you would like to display at a time. The default is 10 Rows however you can choose to display 25, 50 or 100 rows at a time.
The Search field allows you to search for a user in the list of users in your site.
To add a user to the Region Group tick the check-box next to their name.
You do not need to save your changes when adding users to the region group.