Live Screen

The SafeZone Command Live Screen is the primary day-to-day operational workspace for dispatchers, control room operators, communications centres and incident managers. It provides a real-time view of activity across SafeZone and allows operators to monitor users, respond to events and coordinate resources from a single screen.

The information and controls available on the Live Screen depend on your system configuration, assigned permissions and the products enabled for your organisation. SafeZone's role-based access controls can be used to ensure that operators only see the information and functions relevant to their role.

The main areas of the Live Screen are:

Live Screen map	Displays alerts, responders, check-ins, vehicles, regions, indoor positioning, heatmaps and map layers.
Quick Views	Applies saved combinations of map position, zoom level, layers and filters.
Alert list	Displays and manages live SafeZone alerts.
Responder list	Displays the status and location of OmniGuard responders.
Vehicle list	Displays buses and private vehicles when SafeTrans is enabled.
Check-in list	Displays standard, timed and escalated check-ins.
Tip report list	Displays reports submitted through the SafeZone Tips capability.
Live Screen tools	Provides search, region selection, filtering, map capture and other operational controls.

Live Screen map

The map is the main situational-awareness area of the Live Screen. It is based on Google Maps and displays the locations of active events, users and operational resources.

Depending on your configuration and permissions, the map can display:

SafeZone alerts	Active alerts raised by SafeZone users or from Command.
Tip reports	Reports submitted through the SafeZone Tips capability.
OmniGuard responders	Current or most recently reported locations of authorised responders.
Check-ins	Standard, timed and escalated check-ins, including check-ins outside a selected group where configured.
SafeTrans vehicles	Buses and private vehicles sharing location information with SafeZone.
Regions and geofences	Areas of operational or response responsibility configured in Command.
Indoor positioning	Building floor plans and floor-level positions where indoor positioning is enabled.
Responder heatmaps	Heatmaps showing recent movements of OmniGuard responders.
Map layers and points of interest	Google Maps features and customer-defined GeoJSON layers using custom icons.

Selecting an alert, responder, vehicle, check-in or tip report from its associated list centres the map on that item. Where indoor positioning is enabled, selecting an alert or check-in within a mapped building can also display the appropriate floor plan automatically.

Map controls

Map item visibility

The toolbar includes controls for showing or hiding different types of activity on the map. The available buttons depend on your permissions and system configuration.

	Check-ins – Show or hide checked-in users.
	Responders – Show or hide OmniGuard responders.
	Alerts – Show or hide active alerts.
	Tips – Show or hide tip reports.
	Heatmap – Show or hide a heatmap of recent responder movements.

Quick Views

Map position	The geographical area displayed when the Quick View is selected.
Zoom level	The saved map zoom level for the selected operational view.
Visible map items	The alerts, responders, check-ins, tips, vehicles or heatmaps displayed.
Map layers	Customer-defined or standard map features shown in the selected view.
Regions and region groups	The operational areas included in the view.
User group filters	The user or responder groups displayed.
List filters	The filters applied to the Live Screen lists.

Quick Views help operators move quickly between different operational scenarios without manually reconfiguring the Live Screen each time.

For example, a Quick View created for a major incident could zoom to the affected area, display a customer map layer containing AEDs or first aid equipment, show emergency responders and alerts, and hide routine check-ins from non-emergency users.

Alert list

The Alert list displays active alerts in card format. Selecting an alert card centres the map on the alert and opens additional information.

Information shown on an alert card

Alert type	The type of alert raised by the user or operator.
User	The person associated with the alert.
Time raised	How long ago the alert was created.
Location update	The time of the most recent location update.
Status	The current operational status of the alert.

From the detailed alert view, an operator can review the event, update its status and communicate with the alert raiser.

Alert list filters

User search	Filter by user name, email address or mobile number.
Alert type	Show alerts of one or more selected types.
User group	Show alerts raised by members of selected user groups.
Region	Show alerts associated with a selected region.
Region group	Show alerts associated with a selected region group.

For more information, see Managing Alerts in Command .

Responder list

The Responder list displays the OmniGuard users that the operator has permission to view. Selecting a responder card centres the map on that responder and opens more detailed information.

Responder list filters

Responder search	Filter by responder name, email address or mobile number.
User group	Show responders who belong to selected user groups.
Region	Show responders associated with a selected region.
Duress status	Show responders based on whether they are in duress.

Responder list sorting

Updated	Sort by the most recently updated responder record.
Location update	Sort by the time of the latest location update.
Name	Sort responders alphabetically by name.

Vehicle list

The Vehicle list is available when SafeTrans is enabled. It displays vehicles sharing their location with SafeZone, including buses and private vehicles. Selecting a vehicle card centres the map on the vehicle and opens more detailed information.

Vehicle list filters

Vehicle type	Filter by bus or private vehicle.
Vehicle search	Filter by vehicle name, email address or mobile number.
Region	Show vehicles associated with a selected region.

Vehicle list sorting

Updated	Sort by the most recently updated vehicle record.
Location update	Sort by the time of the latest location update.
Name	Sort vehicles alphabetically by name.

Check-in list

The Check-in list displays users who are currently checked in. It includes standard check-ins, timed check-ins and check-ins that have escalated.

Check-in escalation examples

Timer expiry	The user's timed check-in reaches its configured expiry time.
Fall detection	A supported device detects a possible fall.
Non-graceful termination	The check-in ends unexpectedly rather than through the normal check-out process.

Check-in list filters

Check-in status	Filter by standard, timed or escalated check-in.
User search	Filter by user name, email address or mobile number.
User group	Show check-ins from selected user groups.
Region	Show check-ins associated with a selected region.
Region group	Show check-ins associated with a selected region group.

Check-in list sorting

Check-in time	Sort by the most or least recent check-in time.
Location update	Sort by the longest time since the user's last location update.
Timer expiry	Sort by the longest or shortest time remaining before timer expiry.

Selecting a check-in card centres the map on the user and opens more detailed information.

Tip report list

The Tip report list displays reports submitted through the SafeZone Tips capability. Selecting a tip card centres the map on the associated location and opens the full report.

Tip report filters

Category search	Type a tip category name to filter the list.
Tip category	Select a category from the available list.
User group	Show tips submitted by members of selected user groups.

For more information, see Managing Tips on the Live Screen .

Live Screen tools

The Live Screen toolbar provides additional tools for finding locations, controlling the information displayed on the map and working with groups of users.

	Map search – Search Google Maps for a location or enter comma-separated GPS coordinates. Select the magnifying glass to show or hide the search field.
	Regions – Display a list of regions and region groups. Selecting an item moves the map to that area.
	Group filters – Show or hide selected user groups to simplify the operational view. For example, during a fire incident an operator could display only responders and fire wardens.
	Map Capture – Select a group of checked-in SafeZone users or logged-in OmniGuard responders on the map, then perform Bulk Actions .
	Refresh – Refresh the displayed locations of SafeZone alerts, check-ins, OmniGuard responders and SafeTrans vehicles.
	Settings – Access additional filtering and heatmap configuration options.

Drag Dispatch

Where enabled, the dispatch box allows an operator to create an incident in Command by dragging the appropriate dispatch icon onto the map.

Search	Each list includes a search field appropriate to the information being displayed.
Filters	Filters help operators narrow the list by criteria such as user, group, region, status or type.
Sorting	Supported lists can be reordered by criteria such as name, update time, check-in time or timer expiry.
Card selection	Selecting a card displays more detailed information and centres the map on the associated location.

The buttons, lists and information available on your Live Screen depend on your permissions and system configuration. If an expected option is not available, confirm that the correct User Template is assigned and that the relevant permissions are enabled for your role and Security Group. Your organisation's SafeZone administrator or the CriticalArc Customer Success team can assist.

	Zoom controls – Zoom in or out of the map.
	Floor selector – Move between available building floors when indoor positioning is enabled. For more information, see Indoor Positioning .
	Map/Satellite – Switch between standard map and satellite views.
	Map features and layers – Show or hide map features, labels, points of interest and customer-defined layers.