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Once Alerts have been resolved by responders in OmniGuard and Command, you can access the historical alerts from OmniGuard. Alerts that have been closed within an hour can also be restored back to the Live Screen if the alert needs further attention or has been closed accidentally by a responder.
To view the Historical Alerts:
- Tap on the Menu button;
- Tap on Alerts to bring up the Historical Alerts list;
- Tapping on a historical alert which was resolved more than 1 hour ago, will allow you to contact the user
You may wish to follow up with the user after the alert has been resolved.
Tap on Contact to call the user on their mobile phone number.
- Tapping on a historical alert which was resolved less than 1 hour ago, will allow you to restore the alert back to the OmniGuard and Command Live Screen.
If an alert has been resolved in error, the alert can be restored to the Live screen.
Tap on Restore to restore the alert.
Once the alert has been restored you can treat it like any alert that comes into the system
For instructions on how to respond to alerts, please see the guide on Managing alerts in OmniGuard
- Tap on the Back button to go back to the OmniGuard Map screen.