Managing Check Ins in Command

SafeZone users can choose to check in on the SafeZone App for the following scenarios (but not limited to):

• Lone workers/after-hours workers - individuals who are working out in the field or in an office after-hours
• Workers in high-risk areas - individuals working in construction zones/high-risk chemical labs
• Workers in the community - individuals working in the community like nurses and counsellors who may be in situations where they're conducting interviews with patients

Once you've completed the setup of your SafeZone Command admin portal, you will then be able to manage the check-ins that appear in Command from the SafeZone App.

This guide will show you how to manage the Check Ins that appear on the Live Screen.

Important: Is your Command set up to view check ins? If you do not have Regions, Region Groups and Users set up in SafeZone, you may not be able to see and respond to check ins properly. For instructions on how to set up Command, please see the guide on Setting up SafeZone which is a recommended order for setting up Command.

This page covers the following topics:

• The list of icons
• Check In Card
• Check In Details
• Filtering checked-in users

The list of icons

The list of icons that are visible on the Live Screen and the Check_Ins List along with their descriptions are outlined below:

 Check Ins and Check-In Alerts 

• - the Check In icon will appear if a user has Checked In on SafeZone
• - if a checked in user's location has not updated in 30 minutes, the Check In icon will appear faded out
• - the Check In Timer icon will appear if a user has set up a Check-in Timer on SafeZone
•   - the Check In icon will change to the Escalated Check In Alert icon if a user's SafeZone App has raised an alert due to Disconnection Time Out or Incapacity Detection
• - the Check-In Timer icon will change to the Expired Timer Alert icon is a user's Check

For instructions on how to configure the Check In and Check In Alert feature, please see the user guide on Global Settings - Check-In Settings

When an alert is raised or an individual has checked-in on SafeZone, it will be displayed as: 

• a Check In Card in the Check Ins list
• or the Check In Details which provides further detail such as the user's contact details, their GPS location and any information that the user has opted to share from their user profile

Check In Card

When a SafeZone user taps on the Check In or the Check In Timer button, their check in card will then appear in Command in the Check Ins panel on the left side of the screen. 

The Check In card will display:

• the user's name;
• the check in type as indicated by the icon in the top right;
• the time elapsed since the device's location update;

If the user sets up a Check In Timer, the Check In card will display:

• the user's name;
• how much time is left before the timer expires and the alert is raised
• the time elapsed since the device's location update

The check in beacon will display on the map showing the location of the user updating in real time.

The check in beacon will show a location accuracy circle around it.

The size of the circle represents the accuracy of the checked in user's location - a larger circle means that the location is less accurate than a smaller circle. The location accuracy may update if the user:

• is on the move;
• moves under buildings/cover;
• goes to an outdoor location where mobile towers can triangulate their position better;

The location accuracy can improve with the user connecting to wi-fi or if your organisation has indoor positioning beacons.

Check In Details

To display the Check In details, the user's location and the Messaging window click on the Alert card in the Alerts panel or click on the alert beacon on the map.

The User Details window will display the user's name, their display picture, their contact phone number and the user's email address. Clicking on the email address will open up a new email window that allows you to email the user. Clicking on the phone number allows you to call the user from your computer using any supported app that can make phone calls.

The Location window will display the user's suburb and the SafeZone region they sent the alert from. Clicking on the drop-down button in the top right will expand the window.

Coordinates displays the user's location coordinates in GPS, UTM and MGRS format

Nearby Addresses displays addresses that are near the checked in user. This may be useful information to know if any incidents or events occur near the user, you can inform the user by contacting them through the Messaging feature. If you need to dispatch a responder to the individual if they have raised an alert, nearby addresses allows you to send the individual a street address where the responders can meet them.

Filtering checked-in users

During an incident, you may notice a lot of check-ins on the Live screen. It may be necessary to filter out users so they can be visible if you need to coordinate those users for an evacuation, or to assist if they're secondary responders.

On the Check-Ins list, you can filter out by name using the Search bar or you can use the Filter button to do a check-in filter.

Search bar

Typing text into the search bar will filter any users with the text in their user profile. SafeZone's search function will search for matching text in the:

• User's name
• Email address
• Mobile phone number

Any users who do not match what is in the filter will be hidden from the Check-Ins and the number of hidden check-ins will be displayed in the warning in the top right.

Check-In filter

The check-in filter option allows you to filter by

• The type of check-in used
  • Timed - when the SafeZone user has checked in using the Check-In Timer feature
  • Manual - when the SafeZone user has checked in using the Check-In feature
  • Escalated - when the Check-In Timer has expired and has then raised an alert
• The user's name, email or mobile
• The group of users in a User Group
• The Region(s) the user(s) is checked into or the Region Group(s) which filter any users who are checked in to the Regions that are assigned to the Region Group.
  
  From the screenshot above, selecting the region for Brisbane will filter any users who are currently checked in to Brisbane. By selecting the Region Group for Queensland, you will filter any users who are currently checked in to any regions that are assigned to that Region Group (ie Brisbane and Toowoomba)
  At the top of the Regions list is an option for Outside regions
  
  Selecting this option will filter any users who are using the Check-In Timer and have exited all regions - the check-in timer does not check the user out of SafeZone if they have exited the region as they may need to exit the region for their safety, or if they are en route to their destination.

Live Screen

On the Command Live Screen, filtering check-ins is done through the Group Filter menu in the Command toolbar and it is also possible to show and hide all check-ins from the Live screen using the Show/Hide Check-Ins button

Group Filter

The Group Filter allows you to filter the checked-in users who are members of the user groups that you have selected in the filter. The screenshot below is for illustration purposes only.

The groups will appear in alphabetical order and any groups that have a group colour assigned to them (eg Building Wardens) will appear at the top of the list.

For instructions on how to create user groups, please see the guide on User Groups

If any user groups are set up as Closed Groups, only Command users with SafeZone Administrator permissions will be able to see the user groups in the list. If all the user groups are set up as Closed Groups, users without SafeZone Administrator permissions will not see the Group Filter button in the list.

For instructions on how to set user permissions please see the guide on Editing user permissions

To filter user groups:

1. Click on the Group Filter button in the Command toolbar
2. Click on the user group in the list that you would like to filter on screen (can select more than one)
   OR
   Type in the user group name into the "Search user groups" field at the top
   
   
3. The users who are members of the user group(s) and are checked in to SafeZone will only appear on the Live screen.

Show/Hide Check-Ins

At times, it may be necessary to hide the check-ins on screen. This may be necessary as a lot of check-ins on screen can make the Live Screen look really busy and when icons are close to each other, the Live Screen will group nearby icons into a single cluster. This can make it hard to focus on the location of alerts and responders on screen. The Command toolbar allows you to hide the check-ins by clicking on the Show/Hide Check-Ins button