Send a Templated Notification

This guide is for sending out notifications from templates which have been created in Admin -> Notifications -> Templates.

For instructions on how to create notification templates, please see the guide on Notification Templates.

This guide is broken down into two sections for Command users who have different permissions set up in their account:

• Send adhoc messages and templates
• Send templates only

For instructions on how to set up a user's permissions, please see the guide on Editing user permissions

Send adhoc messages and templates

To send a templated notification:

1. Click on Notify (the screenshot below is for illustration purposes only)
2. Select a template to send by clicking on the template from the list. The sections of the notification message are pre-filled automatically from the template for you to start editing for broadcasting to the users. 
   
3. The "Select notification groups" will automatically select the groups from the template however you can add additional groups by ticking on the boxes next to their names.
   
   
4. From here, the steps are the same as Send a Notification.
   Important: It is not possible to change to the Simple View when using the Notification Template.

To modify the template:

1. Click on Open in template editor to bring up the template editor page.
2. For instructions on how to edit the template, please see the guide on Notification Templates.

Send templates only

Users set up with the "Send templates only" permission can only send notification templates that have been preset with:

• The user groups already added;
• The notification message already defined;
• No substitution tags added in;

This means that the templates that the users can send must be ready to go at the click of a button without the user making any modifications to the template.

To send a templated notification:

1. Click on Notify.
   The templates available to the user will need to satisfy all 3 conditions above:
   
   As you can see from the screenshot above, the available templates shown to the user is less than what was available in the Send adhoc messages and templates instructions.
2. Click on a template to send and it will bring up the message summary window as shown below
   
3. Click on Send to send the message.
4. A progress report will appear showing you the progress of the alert being sent. You can also access the progress report (non-updating) by going to the Notifications History