Send a Custom "Blank" Notification

Overview

A Custom Notification, also referred to as a Blank Message, allows authorised users to create and send a notification without using a pre-configured Notification Template.

Custom Notifications are useful when responding to unexpected situations where an appropriate template does not already exist. They provide the flexibility to select recipients, choose one or more communication channels and compose the notification content before sending.

Pre-requisite: To send Custom Notifications, you must have either the Notification Administrator permission or Send adhoc messages and templates enabled. Refer to the Editing User Permissions guide or contact your SafeZone Command administrator if you require access. 

If you are sending a pre-configured notification, refer instead to Send a Templated Notification. 

Sending a Custom Notification

1. In SafeZone Command, open Notify and select New Blank Message.

2. Select the recipients for the notification.

   Depending on your permissions, recipients may be selected using individual users, User Groups or other targeting options available to your organisation.

3. Configure one or more communication channels.

   The channels available depend on your organisation's licensing and your user permissions. These may include:

   • Push Notifications
   • SMS Messages
   • Email Notifications
   • Desktop Notifications
   • Voice Broadcast
   • Web Feed Publishing
   • Garmin inReach Notifications
   • Twig Messages

   Each communication channel has its own configuration options. Refer to the relevant channel guide for detailed setup instructions. 

4. Once you have selected the recipients and configured the required communication channels, select Next.

5. SafeZone validates the notification before continuing.

   If any required information is missing or incorrectly configured, an error will be displayed at the top of the page. Resolve the highlighted issues and select Next again.

6. Review the notification summary.

   The review page displays the selected recipients, communication channels and message content, allowing you to confirm that everything is correct before sending. SafeZone also confirms that you have the required permissions to send the notification.

7. Select Send to broadcast the notification.

   To return to the previous page and make changes, select Cancel.

8. After the notification is sent, a live progress page displays delivery information, including the number of messages sent through each channel.

   For more information about message history and delivery status, refer to the Notification History guide.

Creating a Notification Template from a Blank Message

In Advanced View, a Custom Notification can be saved as a Notification Template for future use.

1. Select Save as a template.
2. Follow the instructions in the Notification Templates guide to configure and save the template.

The Save as a template option is only available in Advanced View and is not displayed in Simple View.