Setting up SafeZone

This page will step you through (a recommended order of) the guides on how to set up SafeZone which is especially useful if you are setting up SafeZone from scratch. Clicking on a link will open the page up in a new browser tab.

General SafeZone overview

The guides below run through an overview of the SafeZone Live Screen and Menu bar

• Live Screen
• Menu bar

Check-Ins allows you to send targeted messages to users who have checked-in on the SafeZone app and muster them through the use of Muster Zones.

• Check-Ins

History allows you to view the history of alerts, check-ins, heatmaps and notification messages that have been sent out through Command.

• History - Overview

Setting up SafeZone

Setting up the Help, First Aid and Emergency (Duress) buttons allows you to configure the behaviour of the SafeZone app

• Global Settings - Help, First Aid and Duress Alert Settings

Configuring the Information button allows you to add safety information to the SafeZone and OmniGuard apps which can direct the user to your organisation's webpage on safety and security procedures during emergency incidents.

• Global Settings - Information Settings

The alert and information buttons can be customised to change when users are in particular regions by configuring the Information buttons in the Region Groups (below).

Region Groups

Region Groups allow you to group regions together based on their geographical location and to customise the behaviour of the SafeZone alert and Information buttons once users are within the geo-fences of those regions.

• Region Groups - Overview

Regions

Once the region groups are set up, creating Regions allows you to create the geofences where your users can raise alerts and check-in

• Regions - Overview

Alerts

Once Regions, Regions Groups and the Alert buttons have been set up and configured, you can view and respond to alerts that are raised from the SafeZone App (and OmniGuard Duress Alerts)

• Managing Alerts in Command
• Responding to Alerts in Command

Check-Ins

SafeZone users can share their location in real-time through the Check-In and Check-In Timer buttons on the SafeZone App.

• Managing Check Ins in Command

Users

You can add users into SafeZone either by using the Register User feature or by doing a bulk upload through the Pre-Registrations feature. You can also set up the users' permissions once they have completed their registration through the SafeZone app.

• User List
• Pre-Registrations
• Editing user permissions

User Groups and Notifications

Once the users have been added to the system, you can add them to User Groups which allows you to send out mass notification messages and filter users on the Live Screen. To streamline sending out mass notifications (especially during emergency incidents), it is recommended to create Notification Templates to have your templates pre-approved by your organisation's communications team. Notification Template Categories allows you to group your templates into groups to be easier to locate in the templates list and also allow for substitution tags to minimise the duplication of templates.

• User Groups
• Notification Templates
• Notification Template Categories

Global Settings

As well as being able to customise the SafeZone alert buttons (as mentioned above), Global Settings allows you to set up Two Way Messaging, Alert Escalation Workflows, SafeZone App Settings (branding and customing the SafeZone App) and customising Email Templates

• Global Settings - Two Way Messaging Settings
• Global Settings - Alert Escalation Workflow
• Global Settings - SafeZone App Settings
• Global Settings - Email Templates
• Global Settings - click here for an overview of the Global Settings menu

Tip Reporting

Tip Reporting allows the SafeZone users to report issues to security for Damage/Repair, Theft, Mental Health and more

• Tip Reporting

Notify

Once you have set up your notification templates, you can then use SafeZone for sending out mass notifications using the Notify tab. Notify allows you to send out adhoc messages or template messages (depending on your user permissions)

• Notify

Workflows

Workflows allow you to set up automatic actions when certain events trigger.

For example, when a SafeZone user from a particular user group (Community Nursing) enters a geofence in an area of concern (known hazard that has been reported previously by other individuals) a notification can be sent to the individual or their supervisor to inform them that they have entered an area where concern for their safety has been raised.

• Workflows