Global Settings - Police and Ambulance Call Settings

If a user activates a call to emergency services from within the SafeZone application, an alert is raised in Command when this feature is enabled. This could be when they activate outside a SafeZone or by pressing the call emergency services button within an alert. When activating the call emergency services from the alert screen by pressing the "Call <number>" button the alert icon in Command will be updated to reflect this.

This feature is useful to know if the user is on the phone to emergency services while the alert has been raised so that the security desk knows that the user is on the phone and may not be able to answer if security tries to call the user.

To view the Police Call and Ambulance Call Settings, click on Admin -> Zone Configuration -> Global Settings and select the appropriate menu.

To configure the Police Call or Ambulance Call Settings:

1. Click on Edit.
   
    
2. To enable the feature, tick the check-box for Calls to emergency services should also raise alerts
   
   
   Police Call Settings
   If the user taps on the Emergency (Duress) button on the app and then chooses to dial emergency services the icon for the alert will change to on the Command live screen.
   
   Ambulance Call Settings
   If the user taps on the First Aid button on the app and then chooses to dial emergency services the icon for the alert will change to on the Command live screen.
    
3. Click Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.