If a user is inside a region and raises an Emergency Alert or a First Aid Alert through the SafeZone app on their device, the alert is raised through to the Command screen and also visible to OmniGuard users. If the user chooses to call emergency services on the alert screen by pressing the "Call <number>" button the alert icon in Command can be set to change and reflect which alert button the user has raised.
This feature is useful to know if the user is on the phone to emergency services while the alert has been raised so that the security desk knows that the user is on the phone and may not be able to answer if security try to call the user.
To configure the Police Call and Ambulance Call Settings click on Admin -> Zone Configuration -> Global Settings and select the appropriate menu.
Click on Edit.
To enable the alert, tick the check-box for "Calls to emergency services should also raise alerts"
Police Call Settings
If the user taps on the Emergency (Duress) button on the app and then chooses to dial emergency services the icon for the alert will change to on the Command screen.
Ambulance Call Settings
If the user taps on the First Aid button on the app and then chooses to dial emergency services the icon for the alert will change to on the Command screen.
Click Save Changes to accept or Discard Changes to cancel.