Global Settings - Check-In Settings

The Check-In Settings allow you to configure:

• The ability for SafeZone users to check in
• Disconnection Time Out alerts
• Check in reminder timeout notifications
• Maximum check in timer hours
• Incapacity detection

To view the Check-In Settings, click on Admin -> Zone Configuration -> Global Settings -> Check-In Settings

Allow check-ins

Allowing check-ins allows SafeZone users to check in (either through the Check In or Check In timer button) on the SafeZone App to share their location with responders in Command or the OmniGuard App. This feature is enabled by default.

To configure the check-in settings:

1. Click on Edit
2. Tick/untick the checkbox for Allow check-ins
   Important: Disabling check-ins will prevent all of your users from using the Check-In or Check-In Timer feature on the SafeZone App.
3. If you need to configure other settings, please continue reading the next section(s)
4. If you would like to save changes, click Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.
   

Disconnection timeout alerts

Configuring the Disconnection Time Out Alert enables SafeZone to raise an alert if a SafeZone user's device has not provided a location update after a specified period of time. This feature is useful if you have a group of individuals who are travelling to a remote location where there may be a connectivity black spot at the location or on the journey there. Whilst checked in, SafeZone will regularly update Command and OmniGuard of the user's last location. If a device has not provided a location update after a period of time, an alert will be raised on behalf of the user to alert the response team of their last whereabouts.

Important: It is recommended to enable this feature for high-risk user groups (eg PEEPs, users with a disability or users who are travelling to a remote location) rather than all users. If you set the Disconnection Time Out Alert to "- Check all users -", your Command page may be flooded with alerts from users who may not necessarily be in need of assistance and might just be in areas where mobile connectivity is poor where their location updates happen less frequently.

For instructions on how to create user groups, please see the guide on User Groups

Important: If your users are using satellite devices when checked in or using the check in timer, the Disconnection Timeout alert feature will not work for those users.

For more information about SafeZone's satellite feature, please speak to your SafeZone Administrator or your Customer Success Manager.

To configure the Disconnection timeout alert:

1. Click on Edit
2. To enable alerts to be raised when SafeZone users have been disconnected, tick the check-box for Enable Disconnection Timeout Alert
   
   
3. You can specify which user group to check for disconnections by selecting which group in the drop-down menu (the default is set to "- Check all users -")
   
4. You can also specify how many minutes the user can be disconnected before an alert is raised by adding in the number of minutes in the Disconnection Timeout in minutes field.
   
   The timeout period must be set between 25 and 55 minutes - setting the timeout period outside of this interval will result in a warning message as shown above.
5. If you need to configure other settings, please continue reading the next section(s)
6. If you would like to save changes, click Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.
   

Check-in reminder notification timeout minutes

The Check-in reminder notification timeout minutes field allows you to configure the amount in minutes before the check-in timer expiry notification message appears. The notification message appears on the SafeZone App when the timer is about to expire. The default is set to 5 minutes.

To change the notification timeout period:

1. Enter a number between 1 and 15.
2. You can also set a secondary reminder to appear before the timer expires. To enable this, tick the check-box for Enable second check-in reminder notification
   
3. Enter in the number in minutes into the Second check-in reminder notification timeout minutes field for when you would like this reminder to appear.
   Note: The time you enter must be between 1 and the number you have chosen in Step 6 above.
4. If you need to configure other settings, please continue reading the next section(s)
5. If you would like to save changes, click Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.
   

Maximum check-in timer hours

The maximum check-in timer hours setting allows you to configure the maximum time that a SafeZone user can set their check-in timer for.

To configure the maximum check-in timer hours

1. Enter a number between 1 and 24 (it is not possible to set the timer for more than 24 hours)
2. If you need to configure other settings, please continue reading the next section(s)
3. If you would like to save changes, click Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.
   

Incapacity detection

Incapacity detection allows the SafeZone App to raise an alert if the user's phone has detected that the user has fallen (Fall detection) or has been in a crash (Crash detection). The phone's accelerometers can detect this behaviour and can raise a Check-In timer expiry alert on the user's behalf. For users who have been issued a V.ALRT Bluetooth button, the incapacity detection functionality will be available to them when they have paired the V.ALRT Bluetooth button to the SafeZone App.

Important: Incapacity detection is only possible if and when the SafeZone user is using the Check-In Timer feature AND has either:

• a phone which supports fall detection OR
• a V.ALRT button paired to their mobile device.

If a user is using the normal Check-In feature, an alert will not be raised through SafeZone.

For information on using a V.ALRT Bluetooth button with SafeZone, please see the website on Wearable Devices

To configure the settings for Incapacity detection:

1. Tick the checkbox for Enable Incapacity Detection
   
2. To enable for iOS devices, tick the checkbox for iOS Accelerometer
   To enable for Android devices, tick the checkbox for Android Accelerometer
   To enable for V.ALRT, tick the checkbox for V.ALRT button
3. Under Event Type(s) choose which events you would like the SafeZone App to raise alerts for by ticking the checkboxes for Fall and Crash.
4. Under Available to User Group(s) you can choose to make the feature available to
   All Users
   
   OR
   Specific user groups
   
   
5. If you wish to enable the feature for specific user groups, select Specific user groups
6. Start typing into the user groups field to filter the user group you wish to add or you can click on the drop-down to display the list of user groups
   
7. Click on the user group you wish to add and it will appear in the user groups field.
8. Click Save Changes to save and close the editor menu, otherwise click on Discard Changes to discard.