Recent Alerts

This page covers 2 different alert history reports:

• Recent Alerts - shows a summary of the alerts which have been raised in the last 3 days.
• Alert History - works in the same way as the Recent Alerts however it also allows you to generate a list of alerts between a requested date period.

Pre-requisite: In order to view the Alert History you will need to have Alert History enabled in your user permissions. Please refer to the Editing user permissions user guide or speak to your SafeZone Command administrator to give you access.

Recent Alerts

To access the Recent Alerts page:

1. Click on History -> Recent Alerts (the screenshot below is for illustration purposes only)
   
2. Each alert will display information in the following columns:
   • Raised - the date and time when the alert was raised by the end-user;
   • Last Updated - the date and time when the last update occurred on the alert;
   • Alert icon - showing which type of alert was raised on the SafeZone app;
   • Raiser - the SafeZone user who raised the alert;
   • Details - clicking on Details brings up the History of the alert.
   • Restore - This button is available for up to 1 hour after alert resolution. Clicking on Restore reactivates the alert causing it to alarm again with all OmniGuard and Command users and it will need to be acknowledged and resolved a second time. This can be used multiple times in a single alert and all resolution categories and resolution notes are maintained.