User Status - Delete, Restore, Disable, Re-enable or Purge Users

Overview

The Actions button at the top of the User Profile Page allows administrators to manage the Status of users (Delete, Disable, Restore, Enable or Purge). For some commonly used actions a button is displayed in a banner at the top of the profile page.

Users statuses are managed from the User Profile Page. To navigate here:

1. Go to Admin - Users - User List
2. Search for the User with the filtering tools (More information here: User List Information)
3. Click on the email address of the person you would like to display

Deleting Users

Functionally removes the from the SafeZone system with the following notes:

• All user data will be retained until the automatic purge setting in Data Retention settings is reached or they are manually purged
• User will not be able to sign in
• The email address will be made available to be registered to another user
• Users can be restored if the email address hasn't been assigned to a different user

To delete a user:

1. Click the "Action" button at the top right of the User Profile Page
2. Click "Delete User"
   
   • NOTE:  If you cannot see the "Delete" option first check the Data Retention Settings to ensure they are not marked as "Preserve User Data"
3. Confirm User Deletion by Clicking "Delete User" or go back by pressing "Cancel"

Restoring Users

If a user has been deleted and not yet been purged, they can be restored by:

1. Go to Admin - Users - User List
2. Search for the User with the filtering tools including "Account Status" set to "Deleted" (More information here: User List Information)
3. Click on the email address of the person you would like to Restore and either:
   1. Click the Restore account button in the red banner
   2. Or select the "Actions" button and then "Restore User"

Disabling Users

Disabled users removes their ability to interact with SafeZone, specifically:

• If logged in when disabled, all functions cease working including raising alerts, checking in and sending tip reports.
• They are hidden from all user groups and will not receive notifications.
• If not logged in, a user will not be blocked from accessing the SafeZone app.
• They can be re-enabled through their user profile page.

To disable a user:

1. Click the "Action" button at the top right of the User Profile Page
2. Click "Disable User"
3. The User will be immediately disabled and their profile page will be marked with a yellow banner including a button to enable the account again.

Re-enabling Users (Accounts)

Disabled accounts can be returned to an active state by enabling them again which restores their access to the app, user groups and notifications. To enable the account:

1. Go to Admin - Users - User List
2. Search for the User with the filtering tools (More information here: User List Information)
3. Click on the email address of the person you would like to Enable
4. Click "Enable account" in the yellow ribbon at the top of the page after which you will see an "Update successful" message.

Purging Users

Purging a User deletes them completely from the system and all deletion conditions mentioned above still apply except:

• Any alerts the are tagged to are pseudonymized
• They cannot be restored

Users are purged automatically after being deleted for longer than the Data Retention Settings in the account.

You can manually purge a user by

1. Going to Admin - Users - User List
2. Search for the User with the filtering tools (More information here: User List Information)
3. Click on the email address of the person you would like to Purge
4. Select the "Actions" button and then "Purge User"